develop the staff member, enhance the check-in experience
accelerate your ability to communicate, connect and care during check-in
What is student accommodation check-in training and why do you need it
Training from someone who's been there
The run-up to check-in is filled with so much energy and emotion as we try to make things as perfect as can be for our students arriving for the academic year. Our valued staff are really pushed to a tipping point when they agree to work so many days in a row, clean, paint, take calls, help existing residents, and so on. When we get through this point we come to one of the most important days in the career of accommodation staff. CHECK-IN DAY. A queue has formed at the check-in desk and although you have arrived early to start the day you feel a feeling inside that you can't quite explain. You've had this incredible build-up to such an important day and while students are waiting excitedly to check-in, you feel anxious, overwhelmed and you doubt yourself in that you can't give your student who has arrived at the property the best experience YOU can give them. You feel uneasy talking to a new person or you don't know what to say or maybe you get stuck in your head and think maybe the room you're going to isn't the best and that affects how you perform for that one check-in. This is experienced mostly but not by all accommodation staff but I guarantee you doubt yourself at some point of this journey you take your student on. Well, why do we do this? Let me tell you.
You are human.
Firstly it's fine. You are amazing and I'm sure you have things that you can do in another setting that you are better at than anybody else.
Secondly, because of my first point, I know that you can get better at check-in with a little help, training, and positive methodology that will allow you to get better at check-in but also use some new skills that will help you in your life.
Third and finally, you need to want it. You need to embrace change and agree that you are good but you could be better and in time you could be a master of check-in and a master of yourself.
An investment in your staff and your property
Do you want your staff to understand the inner game they are playing during check-in?
Can your staff make a slight change to enhance the experience during check-in?
If they do can we have the opportunity to make a positive impact on them and your property?
with time, passion and emotion we'll improve anybody
what we look at
An introduction to your inner puzzle
Managing state change
Great team, great check in
Communicate, connect and care
Mock check in training
Training that starts with you and ends in success